Leading service, systemic and organisational design | PhD Researcher | Pracademic | Graduate Member of the British Psychological Society
I first joined the Open University as a part time undergraduate in 1998, which started a lifelong interest and passion for the Social Sciences, Criminology and Psychology, and later in human centred design
Practice Experience
I am experienced in leadership and management in service, systematic and organisational design, and strategy, as well as user and customer research, and evaluation. I have a proven track record in central and local government, strategic partnerships, and the charitable sector.
I have practice skills in frameworks development, and design best practice (e.g., co-design, discovery research, communities of practice, and e-learning), social policy and strategy development, as well as customer and user experience (CX/UX)
I am committed to telling the story of real people lives and needs through customer journeys, service blueprints and patterns, user story development, personas and other design tools and techniques which make a real positive difference to communities and individuals
I also have evidenced experience in service improvement projects, and programme management, business case development, change readiness and management, policy and bid writing, training, facilitation, coaching and mentoring (NLP Practitioner)
Through my own recent lived experience, I have gained a real understanding of the difference that accessible and inclusive technology, and services can make. This has given me a fresh perspective on the impact that designing for services can make on those that need them the most
Research and Educational Experience
Alongside my current practice experience, I am also a part time mixed methods PhD Researcher in service co-design, and a Graduate Member of the British Psychological Society
I joined the Open University Design Group in October 2022. My previous educational experience is as follows:
Orcid ID: https://orcid.org/0009-0004-0407-9403
I am passionate about designing justice, outcomes in the early years, trauma informed and participatory practice, the economics of prevention, parenting education, and behavioural and improvement/implementation sciences
Blogs:
Decoding Design Psychology Wood, R (August 2024)
Accessibility and service design for inclusion, (Gov Blog), Wood, R (February 2024)
Designing the Fry Equation - Design@Open Wood, R (October 2023)
The journey to service co-design – Design@Open Wood, R (May 2023)
Publications and other content:
Wood, R (2024), ‘Inside Mum – A Service Co-Design Project (Scoping)’, International Criminal Justice Network, YouTube [Video Podcast], 22.05.24, Available at: https://www.youtube.com/watch?v=JqTlQvcYpQ4&t=60s
Wood, R. (2020), ‘Inside Mum’ – A thematic exploration of public attitudes towards women offenders being offered parenting education, Unpublished MSc thesis, Coventry University
Wood, R. (2020), 'Inside Dad' - A review of the key issues and themes in attachment based parenting programmes to reduce re-offending in fathers, Unpublished MSc thesis, Coventry University
Wood, R (2019), Who's the Expert? - Innovation in Co-Production and Service Design Conference 2019, A Better Start Publications, https://www.tnlcommunityfund.org.uk/funding/publications/a-better-start/whos-the-expert-innovation-in-co-production-and-service-design-conference-2019
Wood, R (2018), 'Why exchanging knowledge matters', A Better Start Southend Research Blog https://abetterstartsouthend.co.uk/blog/why-exchanging-knowledge-matters/
Wood, R (2018), 'Mind the Gap' - Why the theory of change matters in service design, A Better Start Southend Presentation https://abetterstartsouthend.co.uk/wp-content/uploads/2018/05/ABSS-SD-M.-RAW-160518-v2-web-MIND-THE-GAP.pdf
Wood, R (2018), Social and Emotional Strategy: Parenting, A Better Start Southend Presentation, https://abetterstartsouthend.co.uk/wp-content/uploads/2018/05/ABSS-SD-SE-16.05.198-v2-web-SOCIAL-AND-EMOTIONAL-STRATEGY-PARENTING.pdf
Wood, R. (2018) quoted in Horne, J. (2018), Practice Special Report: Laying Foundations for Future Attainment. p 42
Wood, R. (2018) ‘Service Design Framework: Applying Design in an Integrated Context to Create Innovation and Impact’, A Better Start Southend
Wood, R. and Wratislaw, I. (2018), 5,000 Reasons to Invest, E-Poster presented at Public Health England Conference 11.09.18, at the University of Warwick
Wood, R (2017-2020 - 32 Editions) Ed.. A Better Start Southend Research Bulletin A Better Start Southend | Research Bulletins - A Better Start Southend
Wood, R. (2014), Happiness is being one of the gang: a discourse analysis of positive emotions, and group membership of an operatic society, Unpublished BSc Psychology Research, Open University
Wood, R. (2012), How multi-agencies and disciplines can work together better in a Family Centre, Unpublished Postgraduate Certificate in Early Years Leadership research, Middlesex University
Wood, R. (2010) Foreword in Eds. Evans, BJR and Coe, J (2010), By the Dome It's Home, Grosvenor House Publishing, Surrey [ISBN-10 1907211276]